Inna Blyzna
Customer Relationship & Customer Service Development Manager
A high energy Customer Relationship & Customer Service Development Manager, brought up in the Japanese surrounding, is looking for a manager position in Europe, with the opportunity to utilize personally developed know-how on Customer Delight & Retention
Native Russian & Ukrainian speaker, fluent in English, Japanese and Romanian, progressing in French
A creative, reliable and positive team player with critical & analytical thinking skills, tolerance for different points of view, persuasive skills, developed as a result of being a Debate Player (Karl Popper & Parliamentary Debates) for 6 years and working in multicultural environment
100 contacts2010 - 2011Developed business plan to introduce anti-aging Coenzyme Q10 (Kaneka QH™) into global market
2007 - 2009Customer data base development & Customer Relationship Management
Performed the integration and analysis of Customer data
Conducted trainings for regional Dealers on Customer Relationship Management
Detected the bottlenecks (MUDA) in overall business process and developed solutions
Participated in KAIZEN mission (Constant Business Improvement) organized by Japanese experts
Took an active part in organization of annual Dealer conferences and other events
2006 - 2007Interpreted business meetings, negotiations, presentations, trainings on maintenance, quality etc.
Translated technical instructions, agreements, manuals etc (over 3000 pages a year)
2006 - 2006Launch of a new translation agency in the Ukrainian market
Developed the creative idea of the agency
Conducted market research, SWOT analysis, developed pricing policy
Created a network of highly qualified translators
Elaborated the mechanism for attracting new customers both for B2B and B2C
Developed ideas for and controlled the contents of the web-cite
2004 - 2005Conducted market survey on the Quality of Railroad Services for Foreign Customers, developed solutions